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Counter Automation & Military Pension Payment System (Khyber Pakhtunkhwa Circle)

CAS

Client Name: Ministry of Communications – Pakistan Post

Fides has been serving Pakistan Post Khyber Pakhtunkhwa on Counter Automation & Military Pension Payment Project for the last 3 years.

The Military Pension Payment System is designed to facilitate the pensioners to collect their pensions through Post Office. The Counter Automation System consists of different applications including Saving Bank application. These facilitate the customers and postal Staff to make transactions efficiently and electronically.

Under the project scope, Fides is providing support services at 16 cities. Fides has deployed a team of well qualified Support Engineers on-site at all locations. The responsibilities of Fides Support Engineers are as under:

  • Ensure smooth operations of the systems at location
  • Provide software support including software installation, configuration, troubleshooting, usage and issue resolution
  • Maintenance and support for the computer equipment / networking without parts.
  • Training of the users on the said software at locations
  • Database maintenance, backup and restoration.

Fides has a dedicated Project Manager and a team of experienced programmers at Fides head office. Their responsibilities are as under:

  • Software maintenance
  • Software up-gradation
  • The team’s main goal is to achieve customer satisfaction through timely problem resolution.

Client Testimonial

Since in agreement with M/s Fides Technologies, our software applications are very effectively being maintained by the Vendor reducing the downtime of our mission critical transaction and financial application to virtually zero.
Director IT, Pakistan Post

 


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