Project Description
Counter Automation & Military Pension Payment System
Fides provided application management and development services to Pakistan Post on Counter Automation & Military Pension Payment Systems during 2008 – 2014.
The Military Pension Payment System was designed to facilitate the pensioners to collect their pensions through Post Office. The Counter Automation System consisted of different applications including Saving Bank application. The applications facilitated the customers and postal Staff to make transactions efficiently and electronically.
Under the project scope, Fides also provided on-site technical support services at 16 cities. Fides deployed a team of well qualified Support Engineers on-site at all locations to ensure following tasks:
- Smooth operations of the systems at location
- Software support including software installation, configuration, troubleshooting, usage and issue resolution
- Maintenance and support for the computer equipment / networking.
- Training of the users on the software at locations
- Database maintenance, backup and restoration.
Fides development team consisted of experienced programmers and was responsible for software maintenance and up-gradation. The team exceeded customer expectations by providing timely problem resolution and meeting project schedule.
Client Testimonial
Since in agreement with M/s Fides Technologies, our software applications are very effectively being maintained by the vendor, reducing the downtime of our mission critical transaction and financial application to virtually zero.
Director IT, Pakistan Post
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